Cookie Policy

1. About this Cookie Policy

This Cookie Policy applies to the BuyerReport website at buyerreport.app, the BuyerReport application at app.buyerreport.app, and related online services operated by BuyerReport.

In this policy, “BuyerReport”, “we”, “us” and “our” refer to BuyerReport and the business operating the BuyerReport website, application and report-review services.

2. What are cookies?

Cookies are small text files stored on your device when you visit a website. They can help a website remember information about your visit, such as login status, preferences, session details and how the website is used.

Similar technologies may include local storage, session storage, pixels, tags, scripts, device identifiers and analytics tools.

3. Why BuyerReport may use cookies

BuyerReport may use cookies and similar technologies to:

• operate the BuyerReport website and application;
• keep users securely logged in;
• manage account sessions and professional account access;
• support inspection report uploads and review workflows;
• remember user preferences and settings;
• process payments and maintain secure checkout sessions;
• protect against fraud, spam, bots and unauthorised access;
• measure website traffic and performance;
• understand how visitors use the website;
• identify technical errors and improve the service;
• measure marketing or advertising performance where those tools are used.

4. Essential cookies

Essential cookies are required for important website and application functions. These may include authentication, secure login, session management, report uploads, checkout, payment processing, security controls and other core platform functions.

Blocking essential cookies may prevent parts of BuyerReport from working correctly.

5. Account and login cookies

If you create or use a BuyerReport account, cookies or similar technologies may be used to maintain your login session, recognise your account, protect access to your reports and provide account features.

Professional Buyer’s Agent and Property Investor accounts may also use session and authentication technologies to provide dedicated account access.

6. Report upload and application functionality

The BuyerReport application may use cookies, local storage or session storage to support report uploads, form progress, application navigation, account activity and other functions required to provide the requested report-review service.

These technologies may help preserve information during a session or reduce the risk of losing progress if a page is refreshed or a user moves between parts of the application.

7. Performance and analytics cookies

BuyerReport may use analytics technologies to understand how visitors use the website and application. This may include information about pages visited, time spent on pages, browser type, device type, referral source and general interaction patterns.

Analytics information helps us understand which parts of the service are useful, identify technical issues and improve website performance and user experience.

8. Functional cookies

Functional cookies may remember preferences such as display settings, account choices, language, region or other selections that improve the user experience.

9. Security technologies

BuyerReport may use cookies and similar technologies to detect or prevent suspicious activity, fraud, bots, spam, unauthorised access, abusive behaviour or other security threats.

Security tools may collect limited technical information where reasonably necessary to protect users, accounts and the platform.

10. Payment processing

BuyerReport may use third-party payment providers such as Stripe to process payments. Payment providers may use cookies or similar technologies for secure checkout, fraud prevention, authentication and payment processing.

BuyerReport does not control all cookies used by independent payment providers. Their use of cookies and personal information may be governed by their own privacy and cookie policies.

11. Marketing and advertising cookies

BuyerReport may use marketing, advertising or conversion-tracking technologies where appropriate. These tools may help measure campaign performance, understand how visitors reached the website or improve the relevance of marketing.

Non-essential marketing or advertising technologies should only be enabled where appropriate and subject to any consent requirements that apply.

12. Tracking pixels and similar technologies

Tracking pixels, tags or similar technologies may record events such as page visits, button clicks, referral information, device details or campaign interactions.

BuyerReport aims to avoid using tracking technologies to collect unnecessary sensitive information or the substantive contents of uploaded inspection reports.

13. Information that may be collected

Depending on the technology being used, cookies and similar tools may collect information such as:

• IP address;
• browser type and version;
• device type;
• operating system;
• pages visited;
• time spent on pages;
• buttons or links clicked;
• referral source;
• general location information;
• session identifiers;
• error logs and performance data;
• login or authentication status;
• limited form or application interaction data.

14. Inspection report content

Uploaded inspection reports may contain property information, photographs and other content required to provide the BuyerReport service.

Cookies and ordinary analytics tools are not intended to be used to analyse the substantive contents of uploaded inspection reports for advertising purposes.

15. Third-party services

BuyerReport may use third-party providers for services such as:

• website and application hosting;
• cloud storage;
• authentication and account security;
• payment processing;
• email delivery;
• analytics;
• spam and bot protection;
• customer support;
• embedded content or other technical services.

These providers may set their own cookies or use similar technologies when their services are used.

16. Managing cookies

Most web browsers allow you to control cookies through browser settings. You may be able to block cookies, delete existing cookies, restrict third-party cookies or receive a warning before cookies are stored.

If you disable essential cookies, some parts of BuyerReport may not work correctly, including login, report uploads, checkout or account functionality.

17. Cookie consent and preferences

Where required, BuyerReport may display a cookie banner or preference tool allowing users to manage certain non-essential cookies.

Essential cookies may still be used where they are necessary to provide a service requested by the user, maintain security or operate core platform functions.

18. Browser privacy signals

Some browsers may send privacy or tracking preference signals. BuyerReport may not automatically respond to every browser-based signal, but users can generally manage cookies through browser settings or any cookie preference tool provided on the website.

19. Personal information

Some cookie or device information may be personal information where it identifies, relates to or could reasonably be linked to an identifiable person.

Where cookie data is personal information, BuyerReport will handle it in accordance with its Privacy Policy and applicable privacy laws.

20. Sensitive information

BuyerReport does not intend to use cookies, analytics tools or advertising technologies to deliberately collect sensitive personal information unless this is lawful, necessary and appropriately consented to.

21. Changes to this Cookie Policy

BuyerReport may update this Cookie Policy from time to time to reflect changes to the website, application, technology providers, analytics tools, payment services, security measures or legal requirements.

The current version will be published on this page together with the latest revision date.

22. Contact us

For questions about this Cookie Policy or BuyerReport’s use of cookies and similar technologies, contact us: