Terms and Conditions

1. About InspectOne

InspectOne is a web-based inspection reporting platform designed to assist building inspectors, pest inspectors, construction inspectors and related professionals to create, manage and produce inspection reports.

InspectOne provides software tools only. InspectOne does not carry out building inspections, pest inspections, construction inspections, property assessments or professional consulting services for the end client unless separately agreed in writing.

2. Acceptance of these Terms

By accessing our website, creating an account, starting a trial, subscribing to a paid plan or using the InspectOne platform, you agree to these Terms and Conditions. If you do not agree, you must not use the website or platform.

3. Who may use InspectOne

InspectOne is intended for business and professional use by inspectors, inspection companies, construction professionals and related users. You must ensure that your use of InspectOne complies with all laws, standards, contracts, professional obligations and inspection requirements that apply to your work.

4. User accounts

To use certain features, you may need to create an account. You agree to provide accurate, current and complete account information and to keep your login details secure.

You are responsible for all activity that occurs under your account, including reports created, information entered, photos uploaded, users invited and content exported or shared from your account.

5. Free trials

InspectOne may offer a free trial from time to time. Trial access is provided for evaluation purposes only and may be limited by time, features, number of reports, users, storage or other restrictions.

We may change, extend, withdraw or refuse trial access at our discretion, subject to applicable law. If payment details are required for a trial, any billing terms will be displayed before payment is taken.

6. Subscriptions and payments

Paid plans may be charged monthly, annually or on another basis displayed at the time of purchase. Subscription fees, inclusions and billing periods will be shown before you subscribe.

You are responsible for paying all applicable fees, taxes and charges associated with your account. If a payment fails, access to paid features may be suspended or restricted until payment is received.

7. Cancellation

You may cancel your subscription in accordance with the cancellation process made available through the platform or by contacting support. Cancellation will usually stop future billing, but does not automatically provide a refund for previous billing periods unless required by law or stated in a separate refund policy.

8. Refunds

Refunds may be considered in accordance with any Refund and Cancellation Policy published by InspectOne and any rights you may have under applicable consumer laws. Nothing in these Terms is intended to exclude, restrict or modify any rights that cannot lawfully be excluded.

9. Inspection reports and user responsibility

InspectOne provides tools to help users create inspection reports. The inspector, inspection company or account holder remains fully responsible for the inspection, the findings, the report wording, the accuracy of the report, the scope of inspection, the recommendations and the final report issued to any client or third party.

You must review all report content before issuing or relying on a report. InspectOne does not guarantee that report wording, templates, categories, limitations, recommendations or workflows are suitable for every inspection, property, jurisdiction, client agreement, inspection standard or legal requirement.

10. Professional judgement

InspectOne is designed to assist with reporting workflow and documentation. It does not replace professional judgement, training, licensing, experience, site assessment, inspection standards, building codes or legal obligations.

Users must make their own professional decisions about defects, risk levels, report wording, recommendations, limitations, restrictions, safety issues and whether further specialist assessment is required.

11. Templates, wording and report content

InspectOne may include templates, sample wording, report structures, inspection categories, limitations, recommendations and other reporting tools. These are provided as general software features only and may need to be edited by the user before being used in a final report.

You are responsible for ensuring that your templates and reports comply with your local requirements, client agreements, inspection standards, professional obligations and applicable laws.

12. Photos, uploads and stored content

You may be able to upload photos, notes, property details, client details, report content and other material to InspectOne. You confirm that you have the necessary rights, authority and consent to upload, store and use that material.

You must not upload unlawful, misleading, offensive, confidential, unauthorised or unnecessary material. You should avoid uploading personal, sensitive or confidential information unless it is reasonably required for the inspection report and you have authority to use it.

13. Access restrictions and limitations

InspectOne may include features to help record access restrictions, inspection limitations, excluded areas, safety concerns and other important notes. These features are intended to assist the user, but the user remains responsible for ensuring that all relevant limitations and restrictions are correctly recorded in the final report.

14. Availability of the service

We aim to keep InspectOne available and functioning properly. However, we do not guarantee that the website or platform will always be uninterrupted, error-free, secure or available at all times.

Access may be affected by maintenance, updates, internet issues, hosting issues, third-party services, technical faults, security events or matters outside our control.

15. Backups and data loss

We may use reasonable backup and security practices, but users should keep their own appropriate business records, downloaded reports, client files, photos and backup copies where required.

You should not rely on InspectOne as your only record storage system unless a written plan, backup arrangement or retention policy has been confirmed.

16. Acceptable use

You agree not to:

• use InspectOne for unlawful, misleading or fraudulent purposes;
• attempt to access accounts, data or systems without permission;
• upload viruses, malware or harmful code;
• interfere with the operation, security or performance of the platform;
• copy, resell, licence, reverse engineer or misuse the platform;
• upload content that infringes another person’s rights;
• use InspectOne in a way that could damage our business, users, systems or reputation.

17. Intellectual property

The InspectOne name, website, web app, software design, branding, layouts, templates, user interface, text, graphics and related materials are owned by or licensed to InspectOne.

You may use the platform only for your own authorised business purposes. You must not copy, reproduce, modify, distribute, sell or exploit any part of InspectOne except as permitted by these Terms or agreed in writing.

18. User content ownership

You retain ownership of inspection information, photos, report content and other material that you upload or create using InspectOne, subject to any rights required for us to operate the platform.

By uploading content, you grant InspectOne permission to store, process, display, transmit, back up and otherwise use that content as reasonably required to provide the service.

19. Confidentiality

Each party must take reasonable steps to protect confidential information received through the use of the platform. Users are responsible for managing client confidentiality, report access, file sharing and who is permitted to view or receive inspection reports.

20. Privacy

Our handling of personal information is explained in our Privacy Policy. By using InspectOne, you agree that personal information may be collected, used, stored and disclosed in accordance with that Privacy Policy.

21. Third-party services

InspectOne may rely on third-party services such as hosting providers, payment processors, email tools, analytics tools, support software, cloud storage, authentication tools and other technology providers.

We are not responsible for third-party services that are outside our control, although we aim to use reputable providers where reasonably practical.

22. Changes to the platform

We may update, improve, modify, suspend or discontinue features of InspectOne from time to time. We may also change templates, layouts, wording, workflows, pricing, plans or integrations where reasonably necessary.

23. Disclaimers

To the maximum extent permitted by law, InspectOne is provided on an “as is” and “as available” basis. We do not guarantee that the platform will meet every business need, inspection standard, legal requirement, reporting format or client requirement.

Users must obtain their own professional, legal, technical, accounting or business advice where required.

24. Limitation of liability

To the maximum extent permitted by law, InspectOne is not liable for loss arising from incorrect report content, professional errors, missed defects, inspection decisions, client disputes, data entered by users, third-party service failures, internet outages, business interruption or loss of profits.

Where liability cannot be excluded by law, our liability will be limited to the extent permitted by law.

25. Australian Consumer Law

Nothing in these Terms is intended to exclude, restrict or modify any consumer guarantee, warranty, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable laws.

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26. Suspension or termination

We may suspend or terminate access to InspectOne if you breach these Terms, fail to pay fees, misuse the platform, create security risks, infringe rights, or use the platform in a way that may harm InspectOne, other users or third parties.

27. Governing law

These Terms are governed by the laws of Western Australia, Australia, unless another jurisdiction is required by applicable law. The parties submit to the courts of Western Australia and any courts entitled to hear appeals from those courts.

28. Changes to these Terms

We may update these Terms from time to time. The updated version will be published on this page with a revised “Last updated” date. Continued use of InspectOne after changes are published means you accept the updated Terms.

29. Contact

For questions about these Terms and Conditions, contact us at: