Privacy Policy

1. About InspectOne

InspectOne is a web-based inspection reporting platform designed to assist building inspectors, pest inspectors, construction inspectors and related professionals to create, manage and produce inspection reports.

InspectOne is operated as a software service for business users. It is not a personal building inspection service and does not replace the professional judgement, legal obligations, inspection standards, reporting duties or client responsibilities of the inspector or inspection company using the platform.

2. Our commitment to privacy

We respect your privacy and are committed to handling personal information in a fair, transparent and secure manner. Where applicable, we aim to manage personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable privacy laws.

The Australian Privacy Principles are the main privacy framework under the Privacy Act 1988 and require relevant organisations to manage personal information openly and transparently. A privacy policy should explain how personal information is collected, used, stored and disclosed.

3. Information we may collect

Depending on how you use InspectOne, we may collect the following types of information:

• your name, business name, job title and contact details;
• email address, phone number and account login information;
• billing details, subscription information and payment status;
• support requests, messages, feedback and enquiry form submissions;
• inspection report content entered into the app;
• photos, comments, findings, limitations, restrictions, notes and recommendations uploaded or entered by users;
• property addresses, inspection locations and job details entered by users;
• client, agent, owner, builder, tenant or contact details entered into reports or job files;
• technical information such as device type, browser type, IP address, operating system and usage logs;
• website analytics, cookies and similar tracking information;
• any other information you choose to provide when using our website, web app or support services.

4. Inspection report data

InspectOne may allow users to enter or upload inspection-related data, including photographs, property information, defect descriptions, report wording, limitations, access restrictions, excluded areas and other site observations.

The inspector, company or account holder using InspectOne is responsible for ensuring they have the appropriate authority to collect, upload, store, use and disclose any personal information, property information, photographs or report data entered into the platform.

InspectOne provides the software platform only. We do not independently verify inspection findings, report accuracy, inspection conclusions, property conditions, legal compliance or the professional judgement of the inspector using the platform.

5. How we collect information

We may collect information when you:

• visit our website;
• submit a contact form or support request;
• register for a free trial or user account;
• subscribe to a paid plan;
• use the InspectOne web app;
• upload photos, reports, comments, job details or inspection information;
• communicate with us by email, form, phone or support channel;
• interact with our marketing, analytics or website tools.

6. Why we collect information

We collect and use information for purposes including:

• providing access to the InspectOne platform;
• creating and managing user accounts;
• allowing users to create, edit, store, export and manage inspection reports;
• processing subscriptions, billing and account administration;
• responding to enquiries, support requests and technical issues;
• improving website performance, app functionality and user experience;
• monitoring system security, preventing misuse and protecting user accounts;
• sending service notices, updates, onboarding information or important account messages;
• marketing our services where permitted by law and where users have not opted out;
• meeting legal, accounting, tax, regulatory or compliance obligations.

7. Cookies and analytics

Our website may use cookies, analytics tools, tracking technologies, security tools, embedded content or similar technologies to improve website functionality, understand visitor behaviour and measure website performance.

Cookies may collect information such as your browser type, device type, pages visited, time spent on the website, referral source and general usage information. You can usually disable cookies through your browser settings, although some website features may not function properly if cookies are disabled.

A separate Cookie Policy should be prepared if the website uses analytics, advertising pixels, remarketing tools, third-party embeds, reCAPTCHA or similar technologies.

8. Payment information

If InspectOne offers paid subscriptions, payment details may be processed by a third-party payment provider. We generally do not store full credit card details on our own systems. Payment providers may collect and process payment information in accordance with their own privacy and security policies.

9. Third-party service providers

We may use third-party service providers to operate the website, host the web app, store data, process payments, send emails, provide analytics, manage support requests, improve security or deliver other business services.

These third-party providers may have access to personal information only as reasonably required to provide their services to us. They may be located in Australia or overseas.

10. Overseas storage or disclosure

Because InspectOne is a web-based service, information may be stored, processed or backed up using cloud infrastructure or service providers located outside your country. This may include providers in Australia, the United States, New Zealand, Europe or other locations depending on the services used.

Where applicable, we will take reasonable steps to ensure overseas service providers handle personal information in a manner consistent with applicable privacy requirements.

11. Data security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Security measures may include password-protected accounts, access controls, encrypted connections, secure hosting, backups, monitoring and administrative safeguards.

However, no website, web app, email system or internet-based service can be guaranteed to be completely secure. Users are responsible for keeping their login details confidential and for using secure passwords and appropriate account access controls.

12. User responsibilities

Users of InspectOne are responsible for:

• ensuring they have authority to upload inspection data, photos, report content and personal information;
• checking report content before sending or relying on a report;
• ensuring reports comply with relevant inspection standards, laws, agreements and professional requirements;
• managing their own client consents, disclosures and record-keeping obligations;
• protecting their account login details;
• not uploading unlawful, misleading, offensive, confidential or unauthorised material.

13. Accessing and correcting your information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date. We may need to verify your identity before responding to your request.

14. Data retention

We retain personal information and user data for as long as reasonably required to provide the service, manage accounts, comply with legal obligations, resolve disputes, maintain backups, prevent misuse and support business records.

If an account is cancelled, some information may be retained for a period where required for legal, accounting, backup, dispute resolution or legitimate business purposes.

15. Marketing communications

We may send users product updates, onboarding information, service announcements, feature updates or marketing communications where permitted by law. You may opt out of marketing emails by using the unsubscribe link where available or by contacting us. Important service or account-related emails may still be sent where necessary.

16. Children

InspectOne is intended for business and professional users. It is not intended for children and we do not knowingly collect personal information from children.

17. Data breaches

If we become aware of a data breach affecting personal information, we will assess the issue and take appropriate steps in accordance with applicable legal requirements. This may include notifying affected users or relevant authorities where required.

18. Complaints

If you have a concern about how we handle personal information, please contact us first so we can investigate and respond. If you are not satisfied with our response, you may have the right to contact the relevant privacy regulator in your jurisdiction.

19. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, web app, business operations, legal requirements or privacy practices. The updated version will be published on this page with a revised “Last updated” date.

20. Contact us

For privacy questions, access requests, correction requests or complaints, contact us at: